Category: West Virginia Social Work

Happy Nurse’s Week!

Thank you to all of the Nurses out there who do what they do every day!

Nursing is not for everyone. It takes a very strong, intelligent, and compassionate person to take on the ills of the world with passion and purpose and work to maintain the health and well-being of the planet. No wonder we’re exhausted at the end of the day! ~Donna Wilk Cardillowvumedicine nurses week cindie harper social worker

HUD Housing Complaint Line

Multifamily Housing Clearinghouse

The Multifamily Housing Clearinghouse (MFHC) is a source of information on initiatives, programs and policies of HUD’s Office of Multifamily Housing Programs. It can be accessed by dialing 1-800-MULTI-70 (1-800-685-8470). The line is staffed Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time by customer service representatives trained to answer questions from the public, to receive requests for Multifamily publications, and to make appropriate referrals. For example and depending on the nature of the inquiry, callers could be referred directly to subsidized rental properties in their area or to their local Housing Authority. Developers may be referred to Multifamily Mortgages. Other callers could be referred to a local HUD Field Office or to HUD’s Office of Inspector General.

The 800 line also features the Multifamily Housing Complaint Line, which assists HUD by helping to identify owners and managers who are not properly maintaining their properties or who are engaged in illegal practices. Staff address resident concerns directly, make appropriate referrals, or, if warranted, fax or email the complaint to the appropriate HUD Field Office for action.

MFHC staff also take orders for Office of Multifamily Housing Programs publications, including:

–   Resident Rights and Responsibilities, a brochure outlining what residents of HUD-assisted and -insured properties should expect, are responsible for and what they should and should not tolerate.

–   Service Coordination: A How-to Guide, a handbook for owners and managing agents of housing developments interested in developing and implementing service coordination under HUD guidelines.

Multifamily Housing Complaint Line

The Multifamily Housing Complaint Line is a service provided by HUD’s Multifamily Housing Clearinghouse (MFHC) that enables residents of HUD-insured and -assisted properties and other community members to report complaints with a property’s management concerning matters such as poor maintenance, dangers to health and safety, mismanagement, and fraud. It can be accessed by dialing 1-800-MULTI-70 (1-800-685-8470).

Callers to this line can speak to MFHC information specialists, in both English and Spanish, who will help them resolve their problem. MFHC staff explain how to more effectively report problems to building management, answer questions about residents’ rights, and refer callers to local Public Housing Agencies and other organizations, if needed. If a complaint is serious enough to bring to HUD’s attention, MFHC information specialists write up a report on the problem and fax or email it to the appropriate HUD Field Office for action.

The Multifamily Housing Complaint Line supports HUD’s enforcement efforts by empowering tenants and community residents to act as HUD’s eyes and ears to ensure safe, decent and sanitary housing.